سياسات الاستبدال والاسترجاع

Replacement and Return Policy We pride ourselves on our name and reputation regarding quality and excellent value. If an error occurs with your purchases, you can exchange or return according to the company's policy. The goal of establishing the replacement or return policy, or not receiving the order, is to provide a clear vision for customers before purchase to protect the rights of customers as well as the store, and it is as follows: Dietary supplements of all kinds are not eligible for exchange or return. Exchange or return (except for dietary supplements) is possible if the product is in its original condition at the time of purchase and in its original packaging. If the product has been opened, the store will not be able to exchange or return the product. Return within three (3) days and exchange within seven (7) days from the date of receipt of the shipment. Receiving the shipment from the shipping company or the representative is considered an acknowledgment from the customer that they have received the shipment, and that the order is correct, the product is intact, and in good condition. If otherwise, it must be reported to the store within two days of receiving the shipment, either via WhatsApp or email. The store bears the costs of exchange or return if the order received by the customer is incorrect, the product is damaged, or not functioning. In case of exchange, return, or non-receipt of the order, the customer bears all shipping costs to and from, as well as payment gateway fees (such as bank cards, Tabi, Tamara, etc.). Refunds are usually made to the customer in the same way the payment was made (such as bank transfer, bank cards, Tabi, Tamara) after the store receives the shipment and verifies the products. Most refunds take approximately 3-14 working days due to banking procedures and related processes. We always assure you that your money is safe.